How many officials are in your group?
For organizations with less than 46 officials
For organizations between 46 to 95 officials
For organizations between 96 to 245 officials
For organizations between 246 to 495 officials
For organizations between 496 to 995 officials
For organizations with more than 996+
Here are some of the most common questions we get about the pricing structure of our subscriptions, but feel free to contact us for any other questions you have.Email us your question
When you purchase a subscription, your subscription is sized based on the number of "user licenses" you buy. Most of your users will occupy one of these licenses while they are a member of your subscription. Your pricing will be based on the number of user licenses, not the actual number of users in your subscription. At the beginning of your subscription term, you will select a base package size which includes a fixed number of user licenses. You may purchase additional Add-On user licenses throughout your subscription term at any time. The price for your add-on user licenses is based on the package you're subscribed to. You cannot change your subscription package until the end of your subscription term. You may find this YouTube video helpful in understanding our licensing structure.
Yes. If you remove a licensed user from your subscription, the user license will be free and available for a different/new user to occupy.
No. User licenses are subscribed to for the entire length of your subscription term. If you remove a licensed user, you will still have the user license as part of your subscription, it will just be unoccupied/unused and you're free to use/occupy that license with a new user at any time. If you wish to reduce your cost, you may adjust your subscription package and licensing at the end of your subscription term 30 days prior to renewing for another term.
No. Add-On User Licenses are available for purchase throughout the year, but they are at the same price from the package that you've purchased. They are not pro-rated and your subscription's expiration date will not change due to additional add-on user license purchases. You cannot change pricing packages during the middle of your subscription term, but you can change pricing packages 30 days prior to your expiration date during your renewal period.
We provide free technical support services via Live Chat and Email to help you navigate and operate our software systems. These technical support services can be used by any user in our system and is not limited to just schedulers. Many questions, however, are best answered by the schedulers themselves, so for this reason we recommend officials contact their officiating organization prior to contacting technical support, but it is not required. For security and accountability, our technical support team is generally not permitted to make changes, additions, or uploads to your subscription data, but they will assist with walking you through the process so that you understand how to do it. If there is a technical problem that is causing the system to operate outside of our intended designs and implementations then we will make the necessary changes to whatever is needed to correct the logical deficiency and return operations to our intended methods. You can see this support article which outlines what services are and are not included with our free technical support services.
We don't set any limits on the number of assignors or schedulers you can have in your organization. Assignors and schedulers will occupy one of your user licenses so you'll need to consider those users when planning how many licenses to purchase, but as long as you have an open license, you can freely set a user's permission to whatever level you feel is most appropriate for that user.
Yes. You can purchase Add-On User Licenses at any time during your subscription term. Add-On Licenses are priced at the same rate as your originally subscribed package. You will not be able to change subscription packages until the end of your subscription term so your per-license cost will be fixed at your subscription package's price for the entire length of your subscription term, no matter how many add-on user licenses you decide to purchase later.
Most users will require a user license to be added to your subscription, but there are some exceptions. Team personnel like coaches or school athletic directors do not require a user license. You may add an unlimited number of these types of users without affecting your user licensing numbers.
No. We do not have any setup fees for our subscriptions. We do have some Add-On Services available to purchase for organizations looking for functionality beyond what we normally provide. Many organizations choose not to use these features and can operate without these Add-On costs.
The cost of any subscription includes nearly all the features that we offer. Most organizations do not need to pay for anything other than the regular user licensing subscription costs. However, we do have some Add-On Services available for purchase for organizations looking for functionality beyond what we normally provide. You can read about those Add-On Services Here.
Yes, to balance the low cost of our subscriptions, we do show just a few advertisements from time to time (nothing crazy). The advertisements are non-intrusive, meaning we keep them out of your way, while allowing us to keep your expenses as low as possible. If the advertisements are a deal-breaker for you, we do offer an ad-removal add-on option that you can purchase to remove these completely.