The easiest way to think about our pricing is like a cell phone plan - the kind where you have a contract, not the pre-paid ones. In a cell phone plan, you purchase a plan that has a maximum number of minutes that you cannot exceed or go over which is what you pay for. You do not pay for the actual number of minutes you used in the month. Our system works the same way. For our systems, you will purchase a maximum upper limit for the number of officials your system will allow at any time. You purchase from us "licenses" for these spots that your actual officials can take up (which are sold in groups of 5 licenses each), but your cost is based on the licenses you purchase not the actual number of officials in your system. So for example, if you have exactly 102 officials in your organization, you will need to purchase a minimum license of 105 officials in order to fit everyone into your system.

Here's a video that explains our pricing structure:

Yes, your licenses are only taken up by active officials in your system. So if you remove someone from your system, the license will be available for someone new in the organization.

Yes, but plan ahead... you can always purchase more licenses in groups of 5, however, your cost per licenses will be set at the beginning of each subscription term for the remainder of the term and they are not pro-rated. For example, if you purchase 30 licenses on April 1st for a 1 year subscription term your cost per license would be $5.00 each. If you decide in October that you need 100 more licenses, they will still be $5.00 each and your system will still renew on April 1st. Even though you've crossed into a new price bracket, your per license cost will remain the same ($5.00) as it was originally. On April 1st when you renew your system, we would evaluate your license count and adjust your second year appropriately so with your new 130 licenses your second year would be priced at $3.00 per license.

No, coaches and/or athletic directors do not take up licenses. You may add an unlimited number of coaches and/or athletic directors to your system and it will not affect your cost or available licenses.

No, there are no setup fees. The only cost you will pay is for your licenses each year.

No, there are no additional fees for additional schedulers. Your schedulers will take up one of your license spots so you'll need to make sure you calculate them in when you're factoring the number of officials in your organization, but their are no additional costs associated with schedulers. If you wanted every single member in your organization to be a scheduler, you could do that (although, we obviously wouldn't recommend it).

No, you are not permitted remove licenses during your subscription term, however you can adjust your license count prior to renewing your system for another term if you wish to reduce your cost for your next term.

No, there are no fees to use our phone and email technical support for assistance and instructions with features. Technical support can be used by any member in our system and is not limited to just schedulers. Many questions, however, are best answered by the schedulers themselves, so for this reason we recommend officials contact their scheduler prior to technical support, but it is not required. For security and accountability, our technical support team is generally not permitted to make changes/additions/uploads to your settings, assignments, games, features, etc. but they will assist with walking you through the process so that you understand how to do it. If there is a technical problem then we will obviously make the necessary changes to whatever is needed to get you the access you need.

Yes, to balance the fact that we offer free technical support to all users while trying to keep the system cost as low as possible, we do show just a few advertisements from time to time (nothing crazy). However, the advertisements are STRICTLY non-intrusive and display only in 3 main locations on the system to keep them very minimal without interupting your work. The advertisements are intelligently placed so that they are not in the middle of your work or schedules. You can click here to see a diagram of where advertisements can potentially be displayed. If the advertisements are a deal-breaker for you we have other, higher-priced options available by request.

Generally, no. We look at feature requests in terms of how they can benefit the entire system and other schedulers outside of your organization. 99.99% of the time feature requests are beneficial to everyone on the system and are built at no cost, as long as other people can benefit from it too. If there is just absolutely no way that the feature request will benefit any other organization other than your own, then we would evaluate the cost of that development. Most feature requests never have to go this route. Also, new feature requests are subject to the availability of our staff to get started on them. Simple requests can usually be built in a few hours or days. Complicated requests can take many months. Also, just keep in mind that sometimes something that may seem simple can be complicated for us to implement. With all that being said, we work very hard to implement every request - in fact, that's the primary job of all our staff is to implement new features.

You will receive sign in instructions by email within minutes or even seconds after your purchase. Use these instructions to sign in as the scheduler in your database. Please contact HorizonWebRef.com if have not received your sign in instructions within 24 hours after your purchase. Once signed in, you will be forced to go through a number of steps required to setup your system. Once you have completely the mandatory setup options, there will be a number of items on your Home Page in the "REMINDERS" box that will indicate the next options that require setup. These options are all required, but can be done a your leisure and in the order you choose. If you have any questions during setup, feel free to call us at +1(888)510-0605, use the Live Chat feature in the lower right corner or email us!

Yes! You may pay by check by mailing it to our address on the contact page. If you are purchasing a new system and would like immediate access, you can call us to setup a check payment. Typically, we require a credit card to secure the purchase, but it won't be charged unless your check doesn't arrive within 15 days. If paying with a check in a foreign currency (such as Canadian Dollars) there is currently a 2.5% fee added to your balance to cover the exchange rate and bank processing charges for foreign currencies.

First, you'll need to click on the purchase link on the right hand side to complete your purchase and registration. Once this is complete you'll get an email with login instructions. Initially, the primary scheduler is the only account capable of signing in. This enables him/her to select the appropriate settings, features and preferences for running your organization. It also allows them to set permissions for other users. We suggest completing the following the first time you sign in:

Add & Verify your officials, contacts, leagues, venues, teams, etc.

Add & Setup permissions for your users - this will email them instructions similar to the email you get when you purchase the system.

Post a welcome announcement instructing your users what they should do next. For example, you may have them set their availability right away.

By default, all assignments are marked as "unpublished". This allows the primary scheduler to verify correctness and make changes before the officials sign in and accept their games. When you're ready for officials to sign in and get notifications, select the "publish" option from the Master Schedule. This marks all games selcted as "published" and immediately sends notifications to the assigned officials where they can now see and accept their new assignments.

To register with an organization, whether you are new or have an existing account, please follow the instructions listed on our Registration Instructions page.

Unfortunately, no. Due to our strict dedication to our users' security, our security policy does not allow a single email address to be shared between multiple accounts and/or multiple users or people. All users must have their own unique email address in order to use our services. We recommend using GMAIL as a free email provider if you need to setup a new email address.

In accordance with U.S. Law 15 U.S.C. §§ 6501–6506, you must be at least 13 years of age to use HorizonWebRef.com. If you are younger than 13 years old, your account must be registered to one of your parents and/or legal guardians and they must use the system for you.

You will need to open a Support Ticket using the "Get Help" option on the right hand navigation menu when you login. You can request that we merge your account and we will combine the two accounts into one.

The fastest way to receive technical support is by using our online ticketing system by logging into your account and clicking the "GET HELP" option on the right hand navigation menu. If you cannot login, you can also send an email to or use the LIVE CHAT feature in the bottom right hand corner of every page.

Live Technical support is available 7 days a week from 8:00am to 11:45pm EDT. We work to make sure that your system is fast and easy to use. We know that time is critical when you have a technical support issue so we try to make ourselves available around the clock to help you whenever you need it. If you have an urgent need outside of our Live hours, please follow our telephone prompts to leave an urgent message. We're here to help!

If you are getting rejected for a wrong username and/or password, the only way to recover your username and/or password is through the Password Reset Tool. This tool will reset your password and email your both your username and password so you can login again. The HorizonWebRef.com staff cannot recover your username or password as they are both encrypted for security and even we can't read them.

HorizonWebRef.com requires that you use a modern web browser for security, speed, and feature compatability. We support the current version and two (2) prior versions of the five (5) major web browser - Google Chrome, Mozilla Firefox, Apple Safari, Opera and Internet Explorer. We strongly recommend that users download (for free) and use Google Chrome to give them a faster and more secure experience on not only our website, but all the websites they visit. Some older browsers may work with the MOBILE VERSION only, if you find yourself needing access in a pinch. We do not support the embedded AOL browser or Internet Explorer 6.0 and will be discontinuing support of Internet Explorer 7.0 in October 2012.

What is a web browser ?

Learn what a web browser is by watching this 1-minute video.

Learn even more details about web browsers at:  www.WhatBrowser.org

The first thing you'll want to do is check your SPAM or JUNK MAIL folders for our messages. 99% of unreceived emails are caused by intercepted or discarde messages by junk mail filters. We do employ the latest technology to reduce the number of emails that go to Junk Mail, but your individual settings in your Junk Mail preferences may cause stricter enforcement than others. If you are still not receiving mail you can add the domain horizonwebref.com to your safe senders list (whitelist) to grant an exception to our mail servers.

Sure, we can certainly take your calls. We do still recommend using our ticketing system or sending us an email for the fastest and most efficient support, but if you prefer to call us, you can reach our general support line at +1(888)510-0605.

Yes, you should be in front of your computer with our system open so that you can quickly obtain any information we may need to get from you in order to provide you with support.

When directed by a member of our Technical Support Staff, use the link below to access our screen sharing technology system.

Technical Support Screen Sharing Technology

To join an existing HorizonWebRef.com system as a new user, simply go to the "Member Login" page and follow the instructions listed on the "Registration Instructions" page which will walk you through the "New User Registration" process.

Changing your Email Address can be done from your Personal Profile. Login to your account, go to Administrative Forms on the right hand navigation menu and select the first option title "Update Personal Profile"

Changing any of your personal informaton can be done from your Personal Profile. Login to your account, go to Administrative Forms on the right hand navigation menu and select the first option title "Update Personal Profile"

You can transfer ownership by performing two simple steps. First add/edit the permission of the new owner to have "SUPER USER" permission on the system. Next, edit your System Settings by going to Administrative Forms, then click Update Association Information & System Settings. On the first tab, simply change the option that says "The System Owner Will Be" and select the new owner. That's it!

To register with an organization, whether you are new or have an existing account, please follow the instructions listed on our Registration Instructions page.