The easiest way to think about our pricing is like a cell phone plan - the kind where you have a contract, not the pre-paid ones. In a cell phone plan, you purchase a plan that has a maximum number of minutes that you cannot exceed or go over which is what you pay for. You do not pay for the actual number of minutes you used in the month. Our system works the same way. For our systems, you will purchase a maximum upper limit for the number of officials your system will allow at any time. You purchase from us "licenses" for these spots that your actual officials can take up (which are sold in groups of 5 licenses each), but your cost is based on the licenses you purchase not the actual number of officials in your system. So for example, if you have exactly 102 officials in your organization, you will need to purchase a minimum license of 105 officials in order to fit everyone into your system.

Here's a video that explains our pricing structure:

Yes, your licenses are only taken up by active officials in your system. So if you remove someone from your system, the license will be available for someone new in the organization.

Yes, but plan ahead... you can always purchase more licenses in groups of 5, however, your cost per licenses will be set at the beginning of each subscription term for the remainder of the term and they are not pro-rated. For example, if you purchase 30 licenses on April 1st for a 1 year subscription term your cost per license would be $5.00 each. If you decide in October that you need 100 more licenses, they will still be $5.00 each and your system will still renew on April 1st. Even though you've crossed into a new price bracket, your per license cost will remain the same ($5.00) as it was originally. On April 1st when you renew your system, we would evaluate your license count and adjust your second year appropriately so with your new 130 licenses your second year would be priced at $3.00 per license.

No, coaches and/or athletic directors do not take up licenses. You may add an unlimited number of coaches and/or athletic directors to your system and it will not affect your cost or available licenses.

No, there are no setup fees. The only cost you will pay is for your licenses each year.

No, there are no additional fees for additional schedulers. Your schedulers will take up one of your license spots so you'll need to make sure you calculate them in when you're factoring the number of officials in your organization, but their are no additional costs associated with schedulers. If you wanted every single member in your organization to be a scheduler, you could do that (although, we obviously wouldn't recommend it).

No, you are not permitted remove licenses during your subscription term, however you can adjust your license count prior to renewing your system for another term if you wish to reduce your cost for your next term.

No, there are no fees to use our phone and email technical support for assistance and instructions with features. Technical support can be used by any member in our system and is not limited to just schedulers. Many questions, however, are best answered by the schedulers themselves, so for this reason we recommend officials contact their scheduler prior to technical support, but it is not required. For security and accountability, our technical support team is generally not permitted to make changes/additions/uploads to your settings, assignments, games, features, etc. but they will assist with walking you through the process so that you understand how to do it. If there is a technical problem then we will obviously make the necessary changes to whatever is needed to get you the access you need.

Yes, to balance the fact that we offer free technical support to all users while trying to keep the system cost as low as possible, we do show just a few advertisements from time to time (nothing crazy). However, the advertisements are STRICTLY non-intrusive and display only in 3 main locations on the system to keep them very minimal without interupting your work. The advertisements are intelligently placed so that they are not in the middle of your work or schedules. You can click here to see a diagram of where advertisements can potentially be displayed. If the advertisements are a deal-breaker for you we have other, higher-priced options available by request.

Generally, no. We look at feature requests in terms of how they can benefit the entire system and other schedulers outside of your organization. 99.99% of the time feature requests are beneficial to everyone on the system and are built at no cost, as long as other people can benefit from it too. If there is just absolutely no way that the feature request will benefit any other organization other than your own, then we would evaluate the cost of that development. Most feature requests never have to go this route. Also, new feature requests are subject to the availability of our staff to get started on them. Simple requests can usually be built in a few hours or days. Complicated requests can take many months. Also, just keep in mind that sometimes something that may seem simple can be complicated for us to implement. With all that being said, we work very hard to implement every request - in fact, that's the primary job of all our staff is to implement new features.